Where is Seahorse Buddy made?

Seahorse Buddy is designed and made in Australia.

Do you ship outside of Australia?

Yes, we provide international shipping through Australia Post, our preferred postal service. We use their International Standard service (with Tracking). We cover the cost of postal insurance for any shipments above AU$300 (Domestic and International shipping).

How long will delivery take?

Depending on where your purchases are shipped to, you should allow for the following time frames for the delivery:

All metropolitan areas of Australian capital cities 3–7 business days
Australian regional areas 5–13 business days
All international shipping destinations 4–20 business days

Do I receive an invoice for my order?

Yes, after you have completed your purchase online, an invoice will be generated and sent to your nominated email.

Do you accept bank transfer as a method of payment?

At this stage, we only accept PayPal as the method payment. It is safer and PayPal provides buyer and seller protection.

You don’t need to have a PayPal account to use PayPal for credit card payments.

Why is my PayPal payment not going through?

There are some factors that may contribute to your PayPal payment not going through. We have found some issues that may cause payment failure.

For troubleshooting tips, click here.

How secure is shopping in the online shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name or address cannot be read by any third party. PayPal’s website is secure and encrypted.

With credit card or bank details, we use PayPal as our payment gateway. PayPal’s website is secure and encrypted as long as you have a secure connection to the legitimate PayPal site via Salty Glasses website. Any information you exchange with PayPal is hidden from prying eyes. PayPal uses all of the same security features that you’d expect from any large financial institution.

Can I stock the Seahorse Buddy in my shop?

Yes, you can be a stockist for Seahorse Buddy. You can request for more information here.

Any Questions?

Feel free to ask us anything about our products. We are happy to provide you with the answers that you are after.

Ask us now